Help Center
fb99100 Frequently Asked Questions
From opening an account to bKash deposits, claiming bonuses, and cricket betting — find answers to all common questions right here.
fb99100 is an online entertainment platform for players in Bangladesh, fully operated in Bengali. This FAQ page has been created so you can quickly and clearly find answers about account registration, depositing and withdrawing money, game rules, bonus terms and conditions, and safe gaming. Read through the grouped questions below carefully — most of your questions are answered here. If you still have questions, our 24/7 live chat support is always ready.
Account and Registration
To open an account at fb99100, you need an active mobile number, a password, and your full name. The registration process is fully available in Bengali and takes only a few minutes. You can get started easily as long as you have a valid mobile number.
Each person can open only one account. Opening multiple accounts is against fb99100's rules and may result in account suspension. If you believe you cannot access your existing account, please contact live chat support.
Use the "Forgot your password?" option on the fb99100 login page. A one-time password (OTP) will be sent to your registered mobile number. You can use it to set a new password. If you have trouble, the support team is available on 24/7 live chat to help you.
Yes, account verification may be required at the time of withdrawal. This is done to ensure the security of your account and to prevent fraud. The verification process is simple and completed quickly. Contact the support team for more details.
If you want to close your account, send a request directly via live chat support or by email at [email protected]. Your account will be deactivated after your request has been reviewed. Please withdraw any remaining balance before closing.
Deposits and Withdrawals
Deposits to fb99100 via bKash are processed almost instantly. Your account is usually credited within a few seconds to a maximum of 2 minutes. If there is a delay for any reason, contact live chat with your transaction ID.
The minimum deposit amount at fb99100 is ৳300, which applies equally to all payment methods — bKash, Nagad, Rocket, and Upay. Any amount of ৳300 or more can be deposited.
Yes, withdrawing money from fb99100 to Nagad is fully supported. The minimum withdrawal amount is ৳800. Your money usually reaches your Nagad account within 1 hour of making the request.
fb99100 generally does not charge any additional fees for withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket, Upay) may apply their own transaction charges. For the latest information, ask directly on live chat.
Withdrawal requests at fb99100 are generally processed within 1 hour. This is among the fastest processing times on online gaming platforms in Bangladesh. There may be a slight delay in special cases, but the support team is always ready to assist.
Yes, fb99100 supports all popular mobile banking methods in Bangladesh — bKash, Nagad, Rocket, and Upay. A minimum deposit of ৳300 and a minimum withdrawal of ৳800 apply to all methods.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches, first log in to fb99100, then go to the cricket section. Before the match starts or during live play, you can choose from various betting markets — match winner, top batsman, total runs, and more. Check the odds carefully before placing a bet.
At fb99100, PG Soft's Fortune Tiger, Mahjong Ways, and Wild Bandito; Pragmatic Play's Gates of Olympus and Sweet Bonanza; and JILI's Fortune Gems and Super Ace are particularly popular. Spribe's Aviator is also on many players' favourite lists.
Yes, fb99100's live casino games can be played on any Android or iOS smartphone directly from a browser. No separate app download is needed. With a good internet connection, you can smoothly enjoy Evolution Gaming and Ezugi live table games.
RTP (Return to Player) is a percentage that indicates how much a game returns on average over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 played. However, this is not a guarantee for each session — it is only the average across millions of spins.
In fishing games like Lucky Gods Fishing, you hunt fish floating on the screen using a cannon or gun. Prizes are awarded based on the size and type of fish. Each shot costs bet points to fire. Targeting larger fish or special characters increases the chance of winning bigger prizes.
All games at fb99100 use Random Number Generator (RNG) technology, which makes the result of every spin or round completely random and unbiased. Fair play is assured through games from reputable providers such as Pragmatic Play, PG Soft, and JILI.
Bonuses and Promotions
New members receive a 100% bonus on their first deposit, up to ৳20,000. For example: deposit ৳1,000 and you get an extra ৳1,000 bonus, giving a total of ৳2,000. Deposit ৳42,000 and you receive the maximum bonus of ৳20,000, giving a total of ৳62,000. The wagering requirement on the bonus is 25x.
A 25x wagering requirement means you must wager 25 times the bonus amount before you can withdraw the bonus funds. For example, if you receive a ৳1,000 bonus, withdrawal becomes possible after ৳25,000 in wagers are completed. This is the standard in the industry.
No separate registration is needed to join fb99100's VIP program. Through regular play, you can automatically move up from Bronze to Silver, Gold, Platinum, and Diamond levels. The weekly cashback percentage increases at each level.
fb99100's VIP program has five levels: Bronze (up to 0.2% weekly cashback), Silver (0.5%), Gold (0.7%), Platinum (1.0%), and Diamond (1.2%). Upon reaching the Diamond level, you can receive up to 1.2% cashback every week, which is a significant benefit for regular players.
Yes, fb99100 regularly runs various seasonal promotions, reload bonuses, and tournament offers. Special cricket promotions are available particularly during the BPL, IPL, and T20 World Cup seasons. To find out about the latest offers, check the promotions page on the site or live chat.
Security and Responsible Gaming
fb99100 uses SSL encryption technology to protect your personal information. All transactions and data are sent through secure channels. Your information is not shared with third parties. Read the Privacy Policy to learn more about our privacy practices.
No, fb99100 is for people aged 21 and above only. Participation by minors is strictly prohibited. Age is verified at the time of registration, and by opening an account you confirm that you are over 21 years of age.
Yes, fb99100 supports responsible gaming. You can temporarily suspend your account for a set period of time (self-exclusion) if you wish. Contact live chat support or email [email protected] for this option. Knowing your limits and sticking to them is part of healthy gaming.
Some common signs of problematic gaming are: spending more than your budget, repeatedly playing to recover losses, prioritising gaming over family or work, and being unable to stop playing. If you notice these signs, please take a break and seek help if needed.
fb99100's support team provides service in Bengali through live chat 7 days a week, 24 hours a day. You can also contact them by email at [email protected]. For urgent issues, live chat provides the fastest resolution.
Still have questions? Contact support
Our Bengali-speaking support team is available 24/7 on live chat to answer any of your questions. Chat with us directly or write to us by email.
Support Channels
Live Chat
Use our 24/7 Bengali live chat for the fastest resolution. You will receive immediate assistance with any issue.
Available 24/7
Email Support
Contact us by email for detailed issues. You can attach documents or screenshots.
Help Guide
Read the responsible gaming guidelines, terms and conditions, and privacy policy — you will find answers to many common questions there.